Customer Success Manager
You will help customers adopt the product, reach clear business outcomes, and receive coordinated support throughout the relationship.
About the role
The role includes customer goals, success plans, adoption, value measurement, product guidance, relationship management, feedback, and cross-functional coordination.
What you'll do
- Develop success plans grounded in each customer's goals, workflows, and measures of value.
- Guide product adoption and help customers identify and address underused capabilities or implementation gaps.
- Coordinate account reviews, enablement, change management, and customer escalations.
- Represent customer feedback to product, engineering, support, and commercial teams.
What we're looking for
- Experience in customer success, consulting, solutions architecture, or another customer-facing technology role.
- Experience guiding adoption and documenting business outcomes for software customers.
- Technical fluency with APIs, integrations, and software implementation patterns.
- Strong relationship, communication, and account-planning skills.
Preferred experience
- Experience supporting both usage-based and seat-based software products.
Equal opportunity
Entlegnant, the company behind Leiolai, is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, or any other status protected by law.
Applicants must be at least 18. If you need an accommodation during the application process, email talent@leiolai.com.
Apply
Submit your resume and a few details below. A cover letter is optional.