Technical Account Manager
You will serve as a customer's primary technical partner for implementation, reliability, risk, and ongoing success.
About the role
The role includes technical requirements, implementation planning, go-live support, escalations, risk management, performance reviews, customer communication, and internal coordination.
What you'll do
- Act as the primary technical contact and maintain clear requirements, plans, risks, and responsibilities.
- Guide implementation, testing, provisioning, go-live, and ongoing technical reviews.
- Coordinate escalations, root-cause analysis, troubleshooting, and completed follow-up work.
- Identify adoption, reliability, expansion, and capacity needs across the customer lifecycle.
What we're looking for
- Experience in technical account management, solutions engineering, customer engineering, or a related role.
- Experience leading technical implementations and resolving complex customer issues.
- Strong risk, delivery, troubleshooting, and stakeholder-management skills.
- The ability to communicate technical status and tradeoffs to customers and internal leaders.
Preferred experience
- Experience with cloud software, enterprise implementations, or high-availability technical services.
Equal opportunity
Entlegnant, the company behind Leiolai, is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, or any other status protected by law.
Applicants must be at least 18. If you need an accommodation during the application process, email talent@leiolai.com.
Apply
Submit your resume and a few details below. A cover letter is optional.